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Shipping FAQ


Shipping Policy :

All orders for in-stock items usually ship within 24 hours for established accounts or authorized credit card payments. Your order is important to us and gets very special treatment from the minute it's received to the moment it leaves our warehouse. We usually ship orders via UPS Ground or as indicated in your shopping cart in the 48 contiguous states but we will always check to make sure you are getting the best possible shipping discounts. In addition, we will gladly accommodate any special routing instructions you may have. We are dedicated to serving our customers promptly and efficiently.
Let us know if you need expedited shipping, we will be happy to try and accommodate you. New customers seeking a credit account with Carolina Green will not be eligible for expedited same day shipping. *Some restrictions may apply (hazardous material etc.) Please contact us with any questions about special shipping arrangements.

Shipping Rates:

Our web site adds shipping charges to your web order depending on the characteristics of the items you're buying and where they are shipping. Hazardous handling fees, very heavy or large items, and mixed stock/non-stock purchases may prevent the website from calculating shipping charges. If you do not see shipping charges during check-out then we will provide you with your total sales cost, including shipping charges, when we complete your order. We confirm all orders when they are shipped. Tracking information is automatically provided when stock items ship from our warehouse.
The shipping charges shown on our website are valid for all 48 continental United States. Hawaii, Alaska, and Puerto Rico have US DOT shipping restrictions due to passenger aircraft transit. Aerosol and chemical items that can normally ship via ORM-D classification, using ground transit, may not be allowed to ship to those locations or may incur additional handling fees. In addition to that, shipping cost and service availability is so varied to destinations in those areas that we are unable to automatically quote shipping costs.
Sometimes your order will contain a mix of items that we have in stock as well as items that are out of stock. In this case we will give you the choice of shipping all of your items together or shipping them as they become available. When items are shipped from different locations shipping them together will not be an option. You can choose:
  • HOLD MY ITEMS FOR ONE SHIPMENT - for one shipping charge
  • SHIP ITEMS AS THEY BECOME AVAILABLE - to have Carolina Green ship in-stock items right away and backordered items as they become available

Multiple shipping charges may apply if you choose to ship your items as they become available or if items must be shipped from another location.

Items Requiring Special Handling:

Products shown with the Hazardous Materials symbol are regulated by the Department of Transportation (DOT) and may be subject to an additional surcharge per shipment of $30.00 per carton and my only be allowed to ship via specific methods.. Some items may require a minimum quantity ordered and will be designated as such. All Hazardous Materials are NON-REFUNDABLE & NON-RETURNABLE.

International Orders:

We welcome all global customers. For best service we recommend emailing us at help@carolinagreen.com with your request before placing your order online or for general questions. You can also call us at 1-919 395-4884, fax us at 1-910 763-3554 between 8:30am and 5:30pm EST or  All prices are U.S. dollars.
Made in America :


Return Policies :

We strive to provide quality products at competitive prices. But occasionally you make a mistake or we make a mistake. So here's our return policy.

1.) Retail products we offer 100% money back guarantee no later then 30 days from date of purchase on standard stock items. You just pay the freight back and product must be in new condition with original package. If we make a mistake we pay the freight and ship a replacement if available or offer you a full refund.

2.) Commercial / Industrial Product Orders we offer returns with a 25% restock charge and you pay the freight back unless again we made a mistake. This is only returned in unused new condition unopened packaging. Custom and made to order products are non returnable / non cancelable after receipt of your order.

All manufacturers warranties apply.


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