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Terms :

New Customers:

We love new customers and encourage to you to call or email with any questions you might have on any of our products. You can also conduct a search on our site via the search menu available on any page or use our fly out menu to search by product category. Our normal operating hours are 8:30 AM to 5:30 PM Eastern Standard time. Although we work all the time and can possibly be caught later in the evening as well. You can call us at 919 395-4884. If we are not available do not hesitate to leave a message we will return your call within 24 hours. We also value your comments and suggestions. So do not hesitate to opine.

Accepted Payment Methods:

We accept Mastercard, Visa, American Express and Discover card as well as Paypal as methods of payment. You can also apply to have an account set up with net 30 day terms. This service is available only to companies with acceptable credit references and bank references. You can apply via our email @ help@carolinagreen.com or via snail mail at Carolina Green 341-11 S College Road, Ste. 3011 Wilmington , NC 28403 attn; Account Receivables.

Return Policies :

We strive to provide quality products at competitive prices. But occasionally you make a mistake or we make a mistake. So here's our return policy.

1.)   Retail products we offer 100% money back guarantee no later then 30 days from date of purchase on standard stock items. You just pay the freight back and product must be in new condition with original package. If we make a mistake we pay the freight and ship a replacement if available or offer you a full refund.

2.) Commercial / Industrial Product Orders we offer returns with a 25% restock charge and you pay the freight back unless again we made a mistake. This is only returned in unused new condition unopened packaging. Custom and made to order products are non returnable / non cancelable after receipt of your order.

All manufacturers warranties apply.

Guarantee:

We guarantee you are buying quality made products from reputable manufacturers or they would not be on our website. We conduct extensive research before we offer any products through our company for reliability and integrity .

Warranties :

Warranties are provided by the manufacturers unless otherwise noted.The following is made in lieu of all warranties, express or implied: All materials are guaranteed, provided they have not been damaged or used improperly. Seller's only obligation shall be to replace such quantities of materials proved to be defective. Seller shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use of or inability to use the product. Before using, user shall determine the suitability of the product for his or her intended use and user assumes all risk and liability whatsoever in connection therewith. Not responsible for typographical errors.

Pricing:

Due to fluctuating market costs, prices are subject to change without notice. Unless otherwise stated, all prices are net and are F.O.B. our warehouse or factory. All prices are in U.S. dollars. We offer quantity price breaks on most items, and extra discounts may be available for large quantity purchases. Call us at 919 395-4884 for the latest information. Not responsible for typographical errors.

Shipping Policy :

All orders for in-stock items usually ship within 24 hours for established accounts or authorized credit card payments. Your order is important to us and gets very special treatment from the minute it's received to the moment it leaves our warehouse. We usually ship orders via UPS Ground or as indicated in your shopping cart in the 48 contiguous states but we will always check to make sure you are getting the best possible shipping discounts. In addition, we will gladly accommodate any special routing instructions you may have. We are dedicated to serving our customers promptly and efficiently.

Let us know if you need expedited shipping, we will be happy to try and accommodate you. New customers seeking a credit account with Carolina Green will not be eligible for expedited same day shipping. *Some restrictions may apply (hazardous material etc.) Please contact us with any questions about special shipping arrangements.

Shipping Rates:

Our web site adds shipping charges to your web order depending on the characteristics of the items you're buying and where they are shipping. Hazardous handling fees, very heavy or large items, and mixed stock/non-stock purchases may prevent the website from calculating shipping charges. If you do not see shipping charges during check-out then we will provide you with your total sales cost, including shipping charges, when we complete your order. We confirm all orders when they are shipped. Tracking information is automatically provided when stock items ship from our warehouse.

The shipping charges shown on our website are valid for all 48 continental United States. Hawaii, Alaska, and Puerto Rico have US DOT shipping restrictions due to passenger aircraft transit. Aerosol and chemical items that can normally ship via ORM-D classification, using ground transit, may not be allowed to ship to those locations or may incur additional handling fees. In addition to that, shipping cost and service availability is so varied to destinations in those areas that we are unable to automatically quote shipping costs.

Sometimes your order will contain a mix of items that we have in stock as well as items that are out of stock. In this case we will give you the choice of shipping all of your items together or shipping them as they become available. When items are shipped from different locations shipping them together will not be an option. You can choose:

  • HOLD MY ITEMS FOR ONE SHIPMENT - for one shipping charge
  • SHIP ITEMS AS THEY BECOME AVAILABLE - to have Carolina Green ship in-stock items right away and backordered items as they become available

Multiple shipping charges may apply if you choose to ship your items as they become available or if items must be shipped from another location.

Items Requiring Special Handling:

Hazardous Materials
Products shown with the Hazardous Materials symbol are regulated by the Department of Transportation (DOT) and may be subject to an additional surcharge per shipment of $30.00 per carton and my only be allowed to ship via specific methods.. Some items may require a minimum quantity ordered and will be designated as such. All Hazardous Materials are NON-REFUNDABLE & NON-RETURNABLE.

International Orders:

We welcome all global customers. For best service we recommend emailing us at help@carolinagreen.com with your request before placing your order online or for general questions. You can also call us at 1-919 395-4884, fax us at 1-910 763-3554 between 8:30am and 5:30pm EST or  All prices are U.S. dollars. Made in America :

We strive to provide products made in America  ! All or our suppliers are vetted for as much made in America raw materials as feasibly posiible. Buy American !!


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